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August 24, 2003

Westell DSL modem = paperweight

Still no DSL. Verizon is "diligently working to repair the problem" according to the tech I talked to today. *mad*

Posted by brian at August 24, 2003 06:36 PM


i am still down. i have the westell wirespeed and the darn thing can't be made to work. any help out there. it seems that verizon can'i get it to work either. is there another modem i can use?

darn mad!

Posted by: bill at February 14, 2004 05:34 AM

Verizon only issues Westell modems for your line. Try another Westell- borrow one if possible, or your tech should have one for testing... actually the Verizon tech they sent out to check my Westell banged on the old one and it fixed it (loose contact inside), but they sent a new modem out anyway just in case.

If the modem appears ok and Verizon tests the line and it's ok, bang on the modem. I got Verizon to send a tech out ASAP due to religous phone calls every day asking for support.

(Verizon used to issue Fujitsu as well, but IIRC now most new lines REQUIRE the Westell modems, and no, the Fujitsus will NOT work on those lines due to a different technology being used. DSL over ATM = Westell modem; DSL over Frame Relay = Fujitsu modem. And no, you can NOT get your line type changed, don't even ask!)

Posted by: brian at February 17, 2004 12:26 AM

You might try http://www.DSLDepot.com. They have modems and lots of info on them. I think they have westells for $46

Posted by: Jim at March 1, 2004 06:13 AM

Does anyone know where I can buy a power adapter for my Westell modem? I misplaced mine.

Posted by: Jamillah at September 2, 2004 11:54 AM